Delivery Information

Top 3 things about our delivery!

1

FREE fast delivery Australia wide

  • Free fast delivery on all hampers by joining our Customer Loyalty Club for $25.00 per year
2

WE PACK FRESH TO ORDER

  • Next day delivery to Melb, Syd, Adel & Canberra metro areas
  • Fast delivery to all other metro areas
  • Allow extra days for regional/remotes
3

Track & Tracing

  • All hampers are track and traced
  • Tracking numbers are emailed to you
  • Successful deliveries & peace of mind

Christmas Delivery Information

How Much Does It Cost?

FREE express delivery Australia wide for ALL CHRISTMAS HAMPERS!

How long will it take?

You have a choice of when you would like your Christmas hampers delivered. These delivery options are shown on each Christmas hamper product page. Choose your preferred delivery date option during the final stages of the checkout process.


How much does it cost?

Australia Wide Delivery:
FREE fast delivery Australia wide by joining our Customer Loyalty Club Membership for $25.00 per year

OR $14.95 delivery per hamper Australia Wide

Delivery time frames are shown on each Hamper product page.

Same Day Delivery: *Please note due to our busy Christmas period, Same Day delivery cannot be guaranteed. Due to this our Same Day delivery service is not available from the 23rd November -1st January

Same day delivery costs $19.95 per hamper and is available in Melbourne Metro areas Mon - Fri if purchased with our Customer Service Team before 1pm. Same day delivery is not included in our Customer Loyalty Club Membership.

Call our friendly Customer Service team on 1300 131 151 to organise this service.

For further information, please see the Same Day Delivery information in our Delivery Terms & Conditions below.

COVID-19 Update – 15th October 2020

Some Delivery Delays Expected
Our dispatch operations for delivery Australia wide remains open. All orders received before 2pm Eastern Standard Time on a weekday will continue to be dispatched on the same day.

There are no Australia wide restrictions on freight moving across state and territory borders via air or road at this stage.

Due to COVID-19 our Australia wide courier partners are experiencing occasional delivery delays due to reduced staffing at our courier’s depots and an increase in freight moving through the depots. Please note that our delivery time frames are a guide only as some deliveries may take one or two days longer. Please keep this in mind when ordering a hamper with a particular delivery date in mind and order ahead of time as we cannot guarantee delivery on specific days.

We are still dispatching all hamper orders same day if ordered by 2pm on weekdays and our next day Australia wide deliveries are still placed on our express next business day courier service.

We will not refund delivery fees if a delay occurs with your gift hamper.

Some changes in our delivery procedures:
We have been working with our courier partners to ensure the safety and protection of our gift hamper recipients by changing the way they carry out their deliveries.

A signature will no longer be required for a delivery, instead the delivery driver will ask for the recipient’s name and sign on their behalf using a unique identification number on behalf of the recipient. For security reasons, the event may be geo-coded with the date and time registered.

If no one is home to accept the delivery, an authority to leave will take place (the hamper will be left in a safe place at the premises). If there is not a safe place to leave the hamper, a calling card will be left at the front door or letter box, with information for the recipient to call the courier to discuss a new and more suitable delivery date.

Drivers are required to wear a face mask or covering and wherever practicable, maintain a minimum safe distance of 1.5m when delivering and collecting parcels.

How long will it take?

Your delivery timeframes if ordered by 2pm
Melbourne, Sydney, Canberra, Adelaide metro areas - Express Next Business Days

Brisbane Metro - Express 2 Business Days

Perth and Hobart Metro Areas – 3-4 Business Days

Darwin Metro – 4-5 Business Days

VIC, NSW, TAS, SA, QLD, WA, NT regional/remote areas - 2-7 Business Days

Your delivery timeframes if ordered by 1pm with our Same Day delivery service
Melbourne metro areas only – 5-hour turn around

*Please note due to our busy Christmas period, Same Day delivery cannot be guaranteed. Due to this our Same Day delivery service is not available from the 23rd November -1st January

*Our Same Day delivery service is unavailable on our website. To organise Same Day delivery contact our Customer Service team on 1300 131 151 or email us at sales@firstclasshampers.com.au or contact us via the contact page on our website.

Other important information

  • Please note there is a $25.00 per hamper freight forwarding surcharge for any deliveries to very remote areas and to all of NT.
  • We deliver within Australia only, during business hours Monday to Friday. No deliveries occur on weekends or public holidays.
  • We do not deliver to PO boxes.

Delivery Terms & Conditions

Delivery timeframes
Delivery timeframes are dictated by our freight providers, however, please note that rare delays may occur due to unforeseen circumstances such as road or weather events and First Class Hampers is not responsible for these delays. This guide is only applicable to orders placed BEFORE 2:00pm.

Same day delivery *Please note due to our busy Christmas period, Same Day delivery cannot be guaranteed. Due to this our Same Day delivery service is not available from the 23rd November -1st January


Our Same Day delivery service is unavailable on our website. To organise Same Day delivery contact our Customer Service team on 1300 131 151 or email us at sales@firstclasshampers.com.au or contact us via the contact page on our website.

Same Day delivery costs $19.95 per hamper and is only available for orders placed before 1pm AEST with our Customer Service Team. Same Day Delivery is available to Melbourne Metro postcodes only, Monday – Friday excluding Public Holidays.

Orders placed using our Same Day delivery service will not receive dispatch, tracking and delivery notifications via email. Your order will be dispatched from our warehouse and delivered directly to your recipient within 5 hours. If you would like further delivery information on your Same Day order, please contact our Customer Service team for assistance on 1300 131 151.

ALL Same Day deliveries have an AUTHORITY TO LEAVE order placed on them. This means that if the recipient is not at home, the courier will leave the parcel at the address. If the courier deems it unsafe to leave on the premises i.e. if a driver cannot find a safe, off street and out of weather location to leave the parcel where it will not be damaged or stolen, the parcel will be returned to us and a fee of $15.00 will be charged.

If a Same Day delivery cannot be completed, we will make an attempt to call you, the customer. If you are unable to be contacted we will attempt to contact the receiver. If no contact can be made, the parcel will be returned to our warehouse.

Any attempts to re-deliver will incur a new shipping charge. If your order cannot be successfully and safely delivered that business day, it will be delivered the next business day.

Refunds will not be issued where Same Day delivery had been unsuccessful.

Incorrect delivery information
Please enter delivery details carefully. You must include ALL address details including full street number, street name and Business name if applicable.

It is vital that you ensure you are providing the correct delivery address of your recipient. If you realise you have entered an incorrect address, please call us immediately so we can amend the address if the order hasn't been dispatched. If the hamper cannot be delivered due to an incorrect address, it will be returned to our warehouse in due course. Any attempt to re-send a hamper returned to our warehouse will incur a re-delivery fee of $15 at the expense of the sender. Re-delivery fees are not covered by our Loyalty Club Membership.

If you provide an incorrect, yet legitimate address and the hamper is successfully delivered, we can no longer recall the hamper and will not be held responsible. We will not provide a refund in this circumstance and you will need to purchase another hamper should you wish to send another out.

Authority to Leave
Hampers dispatched to a residential address (provided the address is not a unit or apartment) will have an AUTHORITY TO LEAVE order on it. This means that if the courier deems it safe to do so, a parcel can be left at a recipient’s address if they are not home. This will only be acted upon if a driver finds a safe, off street and out of weather location to leave the parcel where it will not be damaged or stolen. If the driver deems it unsafe to leave the parcel, a calling card will be placed in the recipient’s letterbox for them to call the freight company and arrange a more suitable delivery day/time.

Please note it is the receiver’s responsibility to contact the courier to arrange appropriate delivery. If the parcel remains undeliverable due to no contact from the receiver, it will be returned to us at First Class Hampers. A $15.00 redelivery charge will be incurred to re-send the hamper.

*This section is not applicable for Same Day delivery service.

PO Boxes
Our couriers do NOT deliver to PO boxes. Please ensure you provide a complete residential or business address to avoid delays in dispatch.

Hospitals, Schools, Hotels & Large Institutions
First Class Hampers makes every effort to deliver your hamper with speed and accuracy to Hospitals, Hotels and Retirement Residences etc. For this reason, it is important to provide as much detail as possible so that your hamper reaches your recipient on time. As a guide, include information such as:

  • The recipient’s full name
  • Institutions name
  • Department name, ward number, room number etc.
  • Street Address
  • Phone Number/s
  • Please add any further details into the “Add delivery instructions” section such as whether the recipient is a Patient, Guest, Resident or Employee, check in dates or Attn: reception or contact person, or any special Instructions for entry to the premises if needed

Please note that it is a good idea to speak to the Institution before ordering your hamper to make sure you have the best delivery information/instructions. These instructions can then be added into the “Add delivery instructions” section when you are placing your order.

Please ensure your recipient has enough time before checking out to receive their hamper. Allow time for hampers to pass through possible security checks/mail room registers at these locations if necessary.

Please note First Class Hampers accepts no responsibility once the parcel has been signed for by the institution, in ensuring they pass the hamper onto the recipient and has no control over the timeframe for these businesses to pass the hamper onto the recipient.

Cancellation, Refund & Return Information

Cancellation
Cancellation of orders must be made at least 24 hours prior to dispatch. We cannot accept cancellations under any circumstances once the order has left our premises. Once an order has been cancelled, the purchase amount will be refunded via the payment method used for the initial purchase.

If you wish to cancel your order, please contact First Class Hampers immediately on 1300 131 151. Once payment for an order has been accepted, cancellation is at the discretion of First Class Hampers.

Orders cannot be cancelled once they have been prepared and are with our couriers for delivery.

Refund
Any dissatisfaction with our product/s must be communicated to us within three business days of delivery. Call 1300 131 151 or email sales@firstclasshampers.com.au. First Class Hampers does not refund for change of mind.

Refunds will not be given for late delivery outside our stipulated delivery time frames. Orders cannot be refunded once they are with our couriers for delivery.

In the unfortunate event that an item has been damaged through the delivery process, we will offer you a replacement hamper, if you would not like a replacement gift or damaged items re-sent, a refund will be offered. Refunds will only be processed via the payment method used for the initial purchase.

Your hamper is returned to us…why?
Occasionally a hamper will be returned to us for one of the following reasons:

  • a parcel has an incorrect address, our couriers are unable to call the recipient to verify;
  • a card was left but there was no response from the recipient to arrange re-delivery;
  • a card was left but the recipient did not pick the package up from the post office, newsagent or other specified location;
  • the recipient is not known at that address or has moved;
  • address details are incorrect or insufficient;
  • the recipient was in hospital or a hotel and has been discharged or has checked out

Please note if delivery has been attempted and a card has been left by the courier, it is the receiver’s responsibility to contact the freight company to arrange appropriate delivery. If the parcel remains undeliverable due to no contact from the receiver, it will be returned to us at First Class Hampers and a $15.00 charge will be incurred at the expense of the sender to resend.

Damaged hamper?
We take extreme measures of protecting your hamper during transit by using super strong shipping boxes and extra large AIRFLOW bubble wrap air pockets. In the unfortunate event that a gift has been damaged through the delivery process, we will offer you a replacement hamper. Please contact us immediately on 1300 131 151 or email us at sales@firstclasshampers.com.au to organise for the hamper to be returned and a replacement hamper to be dispatched. We will require photos of all damaged items before a replacement is sent so that we can better understand the extent of the damage or issues with the product.

What time will the courier deliver my hamper?
Delivery cannot be guaranteed at a specific time and will be made sometime within business hours.

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Warning

Under the Liquor Control Reform Act 1998, it is an offence to supply alcohol to a person under the age of 18 years (Penalty exceeds $6000) and for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500).

Liquor Licence No: 36102224

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