Delivery Information

Our Australia wide courier partners are experiencing sporadic delivery delays across the network. Please note that our delivery time frames are a guide only and cannot be guaranteed. Please keep this in mind when ordering a hamper with a particular delivery date in mind and order ahead of time as we cannot guarantee delivery on specific days. We will not be able to refund if a delay occurs with your gift hamper.

If you place your order on our website before 2pm on a weekday, your hamper will be packed fresh to order and dispatched from our warehouse that day. If you place your order on our website after 2pm on a weekday, on a weekend or a public holiday, your hamper will be packed fresh to order and dispatched from our warehouse the next business day.

If you do not want your hamper dispatched immediately, please choose your preferred dispatch date from the calendar provided, when placing your order.

The dispatch for a bulk order (5+ hampers) can vary depending on the quantity and complexity of your order. Please contact our friendly Customer Service team on 1300 131 151 or customerservice@firstclasshampers.com.au to discuss this in further detail.

Currently we only deliver on weekdays during business hours. No deliveries occur on weekends or public holidays. Please note – During peak delivery times, some deliveries can occur on weekends or after business hours.

Once your order has been packed and dispatched, we will send you a dispatch notification email containing an overview of your order and delivery details. This email will also contain a link that will allow you to track and trace the status of your delivery at any time.

We cannot guarantee delivery at a specific time. All deliveries are made within business hours.

Unfortunately, due to our licensing we cannot allow customers to pick up orders. We offer a range of flexible delivery options including Express Delivery. Please note that if you place your order on our website before 2pm on a weekday, your hamper will be packed fresh to order and dispatched from our warehouse that same day.

Currently we only ship to Australian addresses.

To help your hamper arrive safely and on time, we recommend that you add Delivery Instructions (e.g. Authority to leave at the front door if no answer). Please note that if special delivery instructions are provided, First Class Hampers does not take responsibility for lost or stolen items.

We recommend that you check your receivers address before completing your order. If you provide an incorrect address and the hamper is successfully delivered, we cannot recall the hamper and will not be held responsible.

If you realise you have provided an incorrect address, please contact our friendly Customer Service team immediately by calling 1300 131 151 or via customerservice@firstclasshampers.com.au, so we can amend the address if the order hasn't been dispatched.

If the hamper cannot be delivered due to an incorrect address, it may be returned to our warehouse at the discretion of the courier. Any attempt to re-send a hamper will incur a $19.00 re-delivery fee at the expense of the purchaser.

Please note that delivery times are an estimate only and we offer these as a minimum timeframe for delivery. On rare occasions there are unforeseen delays due to circumstances such as road or weather events. First Class Hampers will do everything in our power to prevent or assist in rectifying these.

Occasionally your delivery may not arrive on the estimated date despite our best efforts. This can be for a number of reasons including but not limited to the recipient not being home, barred access, incorrect address, no safe location to leave, no parking etc. We will not be able to refund the cost of shipping in these instances.

We take extreme measures of protecting your hamper during transit by using super strong shipping boxes and premium couriers. In the unfortunate event that a gift has been damaged during the delivery process, we will offer you a replacement item or hamper. 

We will require photos of all damaged items before a replacement is sent so that we can better understand the extent of the damage or issues with the product. 

Please contact us immediately or within 3 business days from delivery on 1300 131 151 or email us at customerservice@firstclasshampers.com.au so that our team can investigate further and work with you on a preferred solution.

Hampers dispatched to a residential house address will have an Authority To Leave order on it. This means if the courier deems it safe to do so, the hamper can be left at the address if no one is available to receive the delivery.

If the driver deems it unsafe to leave the hamper, they will leave a card advising of the attempted delivery and directions for the next step.

Please note that some unsuccessful deliveries may be delivered back to our warehouse for processing - we may not know about the unsuccessful delivery until it has arrived back to us. Because of this, we recommend our customer keep an eye on the tracking of the delivery.

If our courier has unsuccessfully attempted delivery and has left a calling card, it is the receiver's responsibility to pick it up from the nearest post office or contact the courier to arrange re-delivery. If the parcel remains undeliverable due to no contact from the receiver, it may be returned to us at the courier's discretion.

If the hamper is returned to our warehouse a re-delivery fee of $19.00 will be incurred to re-send the hamper, at the expense of the purchaser.

We'd like to inform you that we're currently unable to make deliveries to hospitals. This decision is rooted in our dedication to providing the best possible service and ensuring your order reaches its intended recipient without any issues. Recently courier services have been unable to guarantee delivery to hospitals. We kindly suggest considering sending the hamper to the recipient's home or business address after the patient has been discharged.

Alternatively, if you wish, we can arrange for the hamper to be delivered to your home address, allowing you to personally gift the hamper.

Most universities or other large institutions have specific guidelines around receiving deliveries - we recommend that you contact the institution in advance and find out how deliveries are received e.g. deliver to Entrance B on High St or leave with reception in the West wing of John St.

It is important to provide as much detail as possible so that your hamper reaches your recipient on time. As a guide, include information such as:

- Recipient's full name

- Institutions name

- Department name

- Street address

- Phone number/s

- Specific delivery instructions for entry to premises

Allow time for hampers to pass through possible security checks/mail room registers at these locations if necessary.

Please note that First Class Hampers accepts no responsibility once the parcel has been signed for/delivered, in ensuring the hamper is passed on to the recipient and has no control over the timeframe for these businesses to pass the hamper on to the recipient.

Our couriers do NOT deliver to PO boxes or Parcel Lockers. Please ensure you provide a complete residential or business address to avoid delays in dispatch.