Refunds & Returns
Customer Service
Refunds & Returns
At First Class Hampers we create our hampers from the heart with love. In the unfortunate event that you are dissatisfied with our products, this must be communicated to us within 3 business days of delivery by contacting our Friendly Customer Service team on 1300 131 151 or here.
First Class Hampers does not refund for
- Change of mind
- Late delivery outside of our estimated delivery times
- Once orders have left our warehouse for delivery
Refunds are processed via the payment method used for the initial purchase. We are unable to issue refunds into any accounts that differ form the original account used. If for some reason this account no longer exists e.g. expired credit card, contact our Friendly Customer Service team on 1300 131 151 or here to contact us.
How to cancel an order
As we pack your hampers fresh to order, cancellation of orders must be made at least 24 hours prior to dispatch. We cannot accept cancellations under any circumstances once your hamper is with our courier for delivery. Once an order has been cancelled, the purchase amount will be refunded via the payment method used for the initial purchase.
If you wish to cancel your order, please contact our friendly Customer Service team by calling 1300 131 151.
