Privacy & Security

First Class Hampers takes your privacy seriously! To help you understand our privacy and security policy, we have provided this statement explaining our information practices.

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. By providing First Class Hampers with your personal information, you consent to the collection, storage, use and transfer of your personal information to enable us to provide you with our products and services.

By continuing to use this website, communicate or deal with us, you agree to the terms of this Privacy Policy and any changes made to this policy from time to time.

First Class Hampers collects personal information about you, your business and your gift hamper receiver to make your ordering process as smooth as possible and to provide you with the best customer service and delivery experience. Your information is used for internal record keeping and delivery, however we sometimes use this information to provide the most relevant and up to date services and products to you, our customer. We may also use your information to send you promotional and marketing materials, surveys or other information we think you may find interesting.

To process your order, we need personal information about yourself, your business and your receiver. Outside of information that you enter on our website, we also receive and store certain types of information when you interact with firstclasshampers.com.au, this is provided through the use of Cookies.

Information required by First Class Hampers in order to provide you with our products and services, includes but is not limited to:

• Information about you the sender and the hamper recipient such as: full name, home or business address, e-mail address, billing address, contact phone numbers;
• The delivery location such as the name of the recipient’s work, business, school or hotel;
• Information about transactions such as order dates, amounts and payment information such as credit card details;
• Information collected to establish your identity such as name, address, previous order history; and
• Information provided in communications between you and us such as messages to be written on personal cards.

First Class Hampers collects personal information only for the purpose of conducting our business and providing our products and services. We may collect personal information to allow us to:

• Enable you to order products from our website;
• Enable you to order products from us via phone;
• Respond to your requests, customise future ordering for you and to communicate with you;
• Design, price and develop existing and new products and services;
• Improve our product offerings and customer service;
• Personalise the website for your shopping experience and to let you know of any new offers or discounts;
• Create and send you promotional and advertising material that may include brochures, emails, calls, or other electronic messages.

If you no longer wish to receive any marketing material from us, please unsubscribe from those services using the “unsubscribe” link included within the marketing material. Alternatively, you may contact our Customer Service team on 1300 131 151 or email us at customerservice@firstclasshampers.com.au.

First Class Hampers collects information about you when you use our website or when you communicate with us, such as by telephone, email, social media, competition entries or text message. This includes information you provide when placing an order with us, making an enquiry via phone or on our website or participating in marketing campaigns such as competitions, promos or surveys. We also receive and store certain types of information when you interact with FirstClassHampers.com.au, this is provided through the use of Cookies.

Unless required by law or we are investigating suspected fraud or other unlawful activity, the personal information collected by First Class Hampers will only be disclosed to or seen and used by staff working at First Class Hampers or for us, unless you have authorised us to do otherwise.

We will pass on any information relating to suspected fraudulent activity to appropriate authorities.

We keep your personal information for the purpose of conducting our business, to help with your enquiries or requests in the future, or if we are required to keep the personal information by law.

First Class Hampers does not sell or rent any Personal Information to third parties. We may share, and you hereby consent to our sharing of, personal information with the following:

• Service providers who assist in the delivery of our products/services that we provide to you;
• Third parties if we believe that disclosure is advisable or necessary to comply with the law, to enforce or apply our terms and conditions, or to protect the rights, property or safety of First Class Hampers or others.
• This may include exchanging information with other companies and organisations for fraud protection and credit risk reduction.

If you believe that any information we are holding about you is incorrect or incomplete, please contact our Customer Service team on 1300 131 151 or email us at customerservice@firstclasshampers.com.au. We will promptly correct any information found to be incorrect.

We do use various details to verify information given to us by our members. At times, we use:

• Account names to compare with information on credit cards.
• Phone numbers and email addresses provided to us to communicate with customers about payments.
• Customer addresses to check against credit card billing addresses etc.
• In cases where fraud or other crime is suspected, we do communicate with Police, Banks and other relevant authorities.

We do not distribute login or password details via telephone or email. If you have forgotten your First Class Hampers account password, please go to the Forgotten Password page and follow the prompts. If you have forgotten your First Class Hampers account username please call us on 1300 131 151 or email customerservice@firstclasshampers.com.au and we will ask you a series of security questions before divulging any account username information.

Our Privacy Policy will be updated from time to time and we will notify you about any changes to this Privacy Policy by uploading an updated version on the First Class Hampers website. You should review our Privacy Policy when visiting our site or providing us with personal information.

Subject to any legal restrictions on us, we are happy to inform you of what personal information we hold about you and how we manage your personal information. For more information, including for a copy of our Privacy Policy, please call us on 1300 131 151 or email us at customerservice@firstclasshampers.com.au.

First Class Hampers website may at times contain links to other websites. Once you have used a link to leave our site, you should note that we do not have any control over that website, and it is not governed by this privacy statement. First Class Hampers cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites. You should exercise caution and look at the privacy statement applicable to the website in question.